Imperial Trends Supply
Supplier Terms
1. Who these terms are for
Imperial Trends Supply is run by Imperial Trends LTD (company number 15873319, registered office 28 Frederick Road, Leicester, England, LE5 3HE; VAT registration GB472906080). In these terms "we" and "us" means Imperial Trends LTD, and "you" means the business that orders.
We sell to businesses only. By ordering you confirm that you are buying for your business, for resale, and not as a consumer. These terms apply to every Supply order, together with the details shown when you place it.
2. Prices and VAT
Prices are per item and before VAT. At checkout we add VAT at the current rate on the items and on the shipping. Shipping is charged per order, by the order's total weight. The price you pay is the one shown when you place the order.
3. Ordering and payment
You pay by bank transfer only. We don't take cards. Every order has its own payment reference (for example ITS-4821): use it exactly, so we can match your payment.
When you place an order we hold its stock for 48 hours. If we haven't matched your full payment by then, we cancel the order and the stock goes back on sale. Your order is accepted, and our contract for it made, when we receive the full payment.
If you pay less than the total, the order waits for the rest; if the rest doesn't arrive before the hold ends, we cancel the order and send back what you paid. If you pay more than the total, we send the difference back. A payment that arrives after an order was cancelled is sent back, unless the stock is still there and we agree to restart the order. We send money back by bank transfer to the account it came from.
4. Delivery, in plain packaging
We send each order from our Leicester warehouse to the UK address you give us, in plain packaging: no Imperial Trends name, no prices and no leaflets in the parcel. Orders whose payment we match by 12 pm on a working day are normally sent the same day; later ones go the next working day. These times are targets, not promises. When the order is sent, its tracking number is on your orders page.
You must give your customer's full, correct address. We are not responsible for a parcel that is late or lost because the address was wrong or incomplete.
5. Ownership and risk
The items become yours when we receive full payment for the order. The risk of loss or damage passes to you when the parcel is delivered to the address you gave us.
6. Damaged, faulty or missing items
If an item arrives damaged or faulty, or is missing from the parcel, tell us within 48 hours of delivery, with photos of the item and the packaging: open a support ticket at app.imperialtrends.co.uk/support. We will replace the item or refund it, at our option.
We don't accept returns because you or your customer changed their mind. Returns your customer makes for any other reason are between you and your customer.
7. You are the seller
You are the seller of record to your customer. You are responsible for your listings (the descriptions, the prices and the delivery times you promise), for your customer service and returns policy, for the VAT on your own sales, and for your customers' rights as consumers.
You are also responsible for following each marketplace's rules. For example, eBay allows dropshipping only when orders are fulfilled directly from a wholesale supplier, and Amazon requires you to be the seller of record with no other company's name on the packing slip, invoice or packaging.
8. Brands and product details
"Brand-checked" means we checked the product to avoid brands known to report sellers. It is not a promise that no rights owner will ever object. We can stop selling a product at any time, for example if a rights owner objects. Product details, sizes and weights are as accurate as we can make them, but small differences can happen.
9. Our photos and words
While you buy a product from us, you may use the photos and words in its listing pack in your own listings of that product, and for nothing else. This permission ends when you stop buying the product from us, or if we ask you to stop.
10. Your customers' details
We use the name, address and phone number you give us only to send the order and to deal with any problem with it. We clear them 90 days after the order is sent or cancelled. You confirm that you may share these details with us for this.
11. Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise, our total liability for an order is limited to the amount you paid for that order, and we are not liable for loss of profit, loss of sales, marketplace penalties to your account or any indirect loss.
12. Your account
We can refuse an order, or suspend or close a Supply account that misuses Supply: for example by leaving orders unpaid again and again, or by breaking these terms or a marketplace's rules.
13. Changes, and the law
We may change these terms. The version you accepted applies to the orders you placed under it; you accept a new version before your next order. These terms are governed by the law of England and Wales, and the courts of England and Wales decide any dispute.